Contact Us
Got a question about a review, spotted something that needs updating, or want to flag your own experience with an offshore casino's free spins offer? We'd like to hear from you. This page explains how to reach Real AU Online Casinos and what we can (and can't) help with.
How to reach us
The quickest way to contact the team is by email at [email protected]. Send us as much detail as you can — the casino name, the page you're referring to, and what you'd like us to look at — so we can respond properly the first time rather than going back and forth.
We read every message that comes in and try to reply within a couple of business days. Enquiries about a specific free spins offer or bonus term are usually the fastest to answer, since we can check that operator's current terms directly.
What we can help with
- Corrections or updates to a casino review, including changed bonus terms, wagering requirements or free spins conditions
- Questions about how we assess and rank operators listed on this site
- Feedback on your own experience claiming a welcome bonus, free spins package or making a withdrawal at a casino we cover
- General questions about payment methods, licensing information, or how a specific offer works
- Suggestions for topics or comparisons you'd like to see covered
What we can't help with
We're an independent review and comparison site, not a casino operator, payment provider or regulator. That means a few things sit outside what we can sort out directly:
- Account issues, verification (KYC) delays or withdrawal disputes need to go to the casino's own support team — check the operator's site for their live chat or support email
- Deposit or payout problems tied to a specific transaction can only be resolved by the casino or your payment provider, not by us
- If you're concerned about your own gambling, or someone else's, our Responsible Gambling page lists support options and self-exclusion tools available in Australia
If a message you send us is really a support ticket for an operator, we'll point you back to that casino, since we have no ability to access accounts or process claims on anyone's behalf.
Before you get in touch about a bonus or free spins offer
A lot of the messages we get are about free spins terms that turned out different from what a reader expected. A few checks usually clear this up faster than waiting on a reply:
- Re-read the offer's wagering requirement and expiry date — free spins winnings are almost always capped and time-limited
- Check whether the spins are restricted to particular pokies titles, since winnings from other games often won't count toward clearing the bonus
- Confirm the maximum cashout limit listed for that promotion, as many bonus wins are capped in AUD regardless of what you win
- Make sure your account is fully verified — unverified accounts are the most common reason a withdrawal or bonus payout gets held up
If you've done all that and something still looks off, tell us which offer and operator it relates to and we'll take another look at how we've described it.
Other pages that might answer your question first
Before reaching out, it's worth checking whether we've already covered your question elsewhere on the site. Our About Us page explains who we are and how we put this site together, our Terms and Conditions page covers how the site itself operates, and if GamStop restrictions are part of what you're asking about, our Non GamStop Casinos page may already have the answer.
A note on privacy
Any details you send us are used only to respond to your enquiry. We don't ask for account passwords, payment card numbers or identity documents, and you should never send that information to us or to a casino support channel that asks for it outside their own secure verification process.